This program is beneficial for professionals in any field looking to enhance their confidence communicating in front of groups, at meetings and one on one in a variety of work settings.

• Corporate managers and executives
• Business analysts
• Project managers
• Finance and accounting professionals
• Customer service representatives
• Human resources specialists
• Healthcare administrators
• Web developers
• Software analysts
• IT administrators
• Sales representatives
• Education administrators
• Government and nonprofit administrators

By the end of this program you will:

• Design and deliver with confidence a variety of work-related presentations
• Practice techniques to involve and facilitate a meeting audience
• Cite specific techniques for speaking up at meetings and in one-on-one conversations
• Learn how an effective communicator listens and questions in difficult conversations
• Develop a strategy for successfully communicating and navigating business social events

• Reducing communication apprehension in work-related settings
• Designing and delivering work-related informative and persuasive presentations
• Facilitating meetings that engage and involve participants—both internally and with clients
• Listening and questioning skills that advance understanding
• Navigating business networking and social events to achieve desired outcomes

Is there a required textbook?
Yes, please obtain either the paperback or Audible version of: Fearless Facilitation: the Ultimate Field Guide to Engaging and Involving your Audience! by Cyndi Maxey and Kevin E. O’Connor, Pfeiffer-Wiley, NYC, NY (2013) [ISBN-13: 978-1118375815]
Recommended, but not required: Present Like a Pro: The Field Guide to Mastering the Art of Business, Professional and Public Speaking by Cyndi Maxey and Kevin E. O’Connor, St. Martin's Press, NYC, NY (2006) [ISBN-13: 978-0312347734]

Do I get DePaul credit for this class?
No, but some DePaul CPE courses have been approved for continuing education units (CEUs). These classes are professional education classes with different requirements than courses taken for academic credit.

How big is the class?
Class size is limited to allow for a more interactive environment in the classroom. Class size will not exceed 15 students.

Is this class offered in-class or online?
This six-week certificate program is only offered in-class.

Will I have to write papers and take exams?
There will be short (1/2 - 1 page) reflection papers due weekly and several brief prepared oral presentations will be required throughout the program. There are no major papers or exams.